Thank you for shopping with HeatWave! We are committed to providing high-quality digital products and ensuring your satisfaction. Please review our refund and returns policy below:
1. Digital Product Refunds
Due to the nature of digital products, all sales are final. Once a digital product is purchased and downloaded, we cannot offer refunds or exchanges. We encourage you to review the product descriptions and details thoroughly before making a purchase.
2. Defective or Incorrect Products
If you encounter any issues with your purchase, such as defects in the digital file or if the product is not as described, please contact us within 7 days of purchase. We will work with you to resolve the issue, which may include providing a replacement or offering a partial refund if applicable.
3. How to Request a Refund or Report an Issue
To request assistance or report a problem with a digital product, please email our customer support team with the following information:
- Your order number
- A detailed description of the issue
- Any relevant screenshots or files
4. Processing Time
Once we receive your request, we will review it and respond within 3 business days. If a refund or replacement is approved, it will be processed promptly.
5. Non-Refundable Items
Please note that we cannot offer refunds for:
- Products that have been successfully downloaded and used
- Products purchased by mistake or without proper review of the product description
6. Changes to Our Policy
We reserve the right to update or modify this refund and returns policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date.
Thank you for your understanding and for choosing HeatWave. We are here to ensure your learning experience is enjoyable and effective!